Terms of Service

Effective Date: June 21, 2026  |  Last Updated: June 21, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Piada Cafe ("Company," "we," "us," or "our"), governing your access to and use of our website located at piadacafe.click (the "Site"), and all related services, content, features, and functionality offered by Piada Cafe (collectively, the "Services").

By accessing the Site, creating an account, placing an order, subscribing to our communications, or otherwise engaging with our Services, you represent and warrant that:

• You are at least 18 years of age, or are a minor with the consent of a parent or legal guardian who has reviewed and agreed to these Terms;
• You have the legal capacity and authority to enter into this Agreement;
• You have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference;
• Your use of the Services complies with all applicable local, state, federal, and international laws and regulations.

If you are using the Services on behalf of a business, organization, or other entity, you represent that you have the authority to bind such entity to these Terms, and references to "you" shall include that entity.

We reserve the right to modify these Terms at any time. Your continued use of the Services following any such modification constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.

2. Description of Services

Piada Cafe is a food service business that provides customers with freshly prepared food and beverages, including but not limited to piadinas, wraps, salads, sandwiches, soups, beverages, and other food items ("Products"). Our Services include the following:

2.1 Online Ordering

Through our website at piadacafe.click, customers may browse our menu, customize food items, place orders for pickup or delivery (where available), and process payments electronically. Online ordering is subject to availability, operating hours, and location-specific restrictions.

2.2 In-Store Dining and Pickup

Customers may visit Piada Cafe physical locations to dine in or pick up pre-ordered items. In-store services are subject to location hours, seating availability, and applicable local regulations including health and safety codes.

2.3 Delivery Services

Where available, Piada Cafe may offer delivery services either directly or through third-party delivery partners. Delivery availability, fees, and estimated times vary by location and are subject to change. Third-party delivery services are governed by the terms and conditions of those respective providers.

2.4 Catering and Group Orders

Piada Cafe may offer catering services and group ordering options for corporate events, private gatherings, and other occasions. Catering orders are subject to additional terms, minimum order requirements, and advance booking requirements communicated at the time of ordering.

2.5 Loyalty and Rewards Programs

We may offer loyalty programs, promotional offers, and reward schemes from time to time. Such programs are subject to their own specific terms and conditions, which will be communicated to participants separately.

2.6 Informational Content

Our Site provides informational content including menus, nutritional information (where available), allergen information, business locations, hours of operation, and promotional materials. While we strive to keep this information accurate and up to date, we do not warrant that all information is current, complete, or error-free at all times.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a user of our Services, you agree to:

• Provide accurate, current, and complete information when registering an account, placing an order, or contacting us;
• Maintain the security and confidentiality of your account credentials and immediately notify us of any unauthorized access or use of your account;
• Use the Services only for lawful purposes and in accordance with these Terms;
• Comply with all applicable federal, state, and local laws, including but not limited to the Federal Trade Commission Act (15 U.S.C. § 41 et seq.) and any applicable state consumer protection laws;
• Promptly pay for all orders placed through our Site or at our locations;
• Treat our staff, delivery personnel, and other customers with respect and dignity;
• Provide accurate delivery addresses, contact information, and special instructions when placing online orders.

3.2 Prohibited Activities

You agree that you will NOT engage in any of the following prohibited activities:

• Fraudulent Orders: Placing orders with fraudulent payment information, disputing legitimate charges, or otherwise engaging in payment fraud;
• Unauthorized Access: Attempting to gain unauthorized access to our systems, databases, servers, or networks, or attempting to probe, scan, or test the vulnerability of our systems;
• Data Scraping: Using automated scripts, bots, scrapers, or similar technologies to access, collect, or harvest data from our Site without our express written consent;
• Interference: Uploading or transmitting viruses, malware, ransomware, or other harmful code that could damage, disable, or impair our Site or systems;
• Impersonation: Impersonating any person or entity, including Piada Cafe employees, or falsely representing your affiliation with any person or entity;
• Harassment: Harassing, threatening, abusing, or intimidating our employees, delivery personnel, or other customers;
• Intellectual Property Violations: Copying, reproducing, distributing, or creating derivative works based on our content without our express written permission;
• Spam: Sending unsolicited commercial messages, bulk emails, or other communications through our platform;
• Abusive Reviews: Posting false, defamatory, or misleading reviews or feedback about our products or services;
• Resale: Purchasing our food products for commercial resale without our express written authorization;
• Violation of Laws: Using our Services for any illegal purpose or in violation of any applicable law or regulation;
• System Overload: Engaging in activities that impose an unreasonable or disproportionately large load on our infrastructure or systems.

Violation of these prohibitions may result in the immediate termination of your access to our Services and may subject you to civil and/or criminal liability under applicable law.

4. Intellectual Property Rights

4.1 Our Intellectual Property

All content, materials, and intellectual property available on our Site and through our Services, including but not limited to our trade name "Piada Cafe," logos, trademarks, service marks, trade dress, website design, graphics, photographs, text, menus, recipes (to the extent disclosed), software, and all other content (collectively, "Intellectual Property"), are owned by or licensed to Piada Cafe and are protected by applicable United States intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.), the Lanham Act (15 U.S.C. § 1051 et seq.), and related state and federal statutes.

4.2 Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Site and Services solely for your personal, non-commercial purposes of ordering food and obtaining information about our offerings. This license does not include the right to:

• Modify, copy, distribute, transmit, display, publish, sell, license, or create derivative works from any of our Intellectual Property;
• Use our trademarks, logos, or branding in any manner without our prior written consent;
• Frame or mirror any part of our Site without our express written authorization;
• Use our content for any commercial purpose without our prior written consent.

4.3 User-Generated Content

If you submit any content to us, including reviews, feedback, photos, comments, or suggestions ("User Content"), you grant Piada Cafe a non-exclusive, royalty-free, perpetual, irrevocable, worldwide license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content in connection with our business and marketing activities. You represent and warrant that you own or have the necessary rights to submit such User Content and that it does not violate the rights of any third party.

5. Payment Terms

5.1 Pricing

All prices displayed on our Site and in our locations are in United States Dollars (USD). Prices are subject to change without notice. The price applicable to your order will be the price displayed at the time you complete your purchase. Applicable taxes and fees will be calculated and displayed prior to the completion of your order.

5.2 Payment Methods

We accept various payment methods including major credit and debit cards (Visa, MasterCard, American Express, Discover), and other payment methods as made available on our Site from time to time. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge your payment method for all orders placed.

5.3 Order Confirmation

Your order is not confirmed until you receive an order confirmation from us via email or through our platform. We reserve the right to cancel or refuse any order at our sole discretion, including in cases of pricing errors, suspected fraudulent activity, or unavailability of items.

5.4 Refund and Cancellation Policy

Refunds and cancellations are handled on a case-by-case basis. In general, once a food order has been prepared, we are unable to offer refunds. If your order was incorrect, incomplete, or unsatisfactory due to our error, please contact us promptly at [email protected] and we will work to resolve the issue appropriately. All refund determinations are at our sole discretion.

5.5 Promotional Offers and Discounts

Promotional codes, coupons, and discount offers are subject to their own terms and conditions, have expiration dates, and may not be combined with other offers unless expressly stated. We reserve the right to reject or revoke any promotional offer that was issued in error or obtained fraudulently.

6. Allergen and Nutritional Information

Piada Cafe makes reasonable efforts to provide accurate allergen and nutritional information for our menu items. However, our food is prepared in environments where common allergens including but not limited to gluten, dairy, eggs, nuts, soy, fish, and shellfish may be present. We cannot guarantee that any of our products are free from allergens or that cross-contamination will not occur during preparation. Customers with food allergies or dietary restrictions are strongly advised to consult our staff before placing an order. Piada Cafe shall not be liable for any allergic reactions or adverse health outcomes resulting from the consumption of our products.

7. Limitation of Liability

7.1 Limitation of Damages

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PIADA CAFE, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, SUPPLIERS, OR LICENSORS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR ANY OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) OUR SITE, SERVICES, OR PRODUCTS, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

7.2 Cap on Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL CUMULATIVE LIABILITY TO YOU ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF OUR SERVICES, REGARDLESS OF THE FORM OF ACTION, SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO PIADA CAFE IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

7.3 Exceptions

Some jurisdictions do not allow the exclusion or limitation of certain types of damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by applicable law. Nothing in these Terms shall limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.

8. Disclaimers and "As-Is" Basis

YOUR USE OF OUR SITE AND SERVICES IS AT YOUR SOLE RISK. OUR SITE, SERVICES, AND PRODUCTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PIADA CAFE EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• Implied Warranties: Any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement;
• Accuracy: That the information on our Site is accurate, complete, current, or reliable;
• Availability: That our Site or Services will be available, uninterrupted, timely, secure, or error-free at all times;
• Results: That any results obtained from the use of our Services will be accurate or reliable;
• Third-Party Services: The quality or fitness of any third-party delivery services, payment processors, or other service providers we may engage;
• Food Safety: While we adhere to all applicable food safety regulations under federal and state law, including applicable provisions of the Food Safety Modernization Act (FSMA) and local health department requirements, we cannot provide absolute guarantees regarding food safety beyond our stated compliance efforts.

9. Indemnification

You agree to defend, indemnify, and hold harmless Piada Cafe and its owners, officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms or any applicable law or regulation;
• Your use or misuse of our Site, Services, or Products;
• Your User Content or any content you submit to us;
• Your violation of any third-party rights, including intellectual property rights, privacy rights, or contractual rights;
• Any fraudulent, negligent, or intentionally wrongful act or omission on your part;
• Any dispute between you and any third party related to our Services.

We reserve the right to assume exclusive control and defense of any matter subject to indemnification by you, in which case you agree to cooperate fully with us in asserting any available defenses. This indemnification obligation shall survive the termination of these Terms and your use of our Services.

10. Governing Law and Jurisdiction

These Terms and any disputes arising out of or related to them or our Services shall be governed by and construed in accordance with the laws of the United States and the applicable state law of the state in which Piada Cafe is registered and primarily operates, without regard to its conflict of law provisions.

You agree that any legal action or proceeding arising out of or relating to these Terms or your use of our Services shall be brought exclusively in the federal or state courts of competent jurisdiction located in the United States. You hereby irrevocably consent to the personal jurisdiction of such courts and waive any objection to such jurisdiction or venue.

These Terms are subject to applicable federal consumer protection laws administered by the Federal Trade Commission (FTC) under the Federal Trade Commission Act (15 U.S.C. § 41 et seq.). Where applicable, California residents may also have rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), California Civil Code § 1750 et seq. (Consumers Legal Remedies Act), and California Business and Professions Code § 17200 et seq. (Unfair Competition Law).

11. Dispute Resolution

11.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first attempt to resolve any dispute informally by contacting us at [email protected] and providing a written description of the dispute, the relief you seek, and your contact information. We will attempt to resolve the dispute informally within thirty (30) days of receipt of your notice. If we are unable to resolve the dispute informally within that period, either party may proceed to formal dispute resolution as described below.

11.2 Binding Arbitration

Except as otherwise provided herein, any dispute, controversy, or claim arising out of or relating to these Terms, your use of our Services, or the Products provided by Piada Cafe that cannot be resolved informally shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association (AAA) or JAMS, at our election. The arbitration shall be conducted in English in the United States. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

11.3 Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND PIADA CAFE AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a class or representative proceeding.

11.4 Exceptions to Arbitration

Notwithstanding the above, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent or enjoin the infringement or misappropriation of intellectual property rights. Additionally, claims that can be brought in small claims court may be brought in such court rather than in arbitration, provided the claim remains in small claims court and is not removed or appealed to a court of general jurisdiction.

12. Third-Party Links and Services

Our Site may contain links to third-party websites, services, or platforms, including delivery partners, payment processors, and social media platforms. These third-party sites are not under the control of Piada Cafe, and we are not responsible for the content, privacy practices, or terms of service of any third-party sites or services. The inclusion of any link does not imply our endorsement, sponsorship, or approval of the linked site or its content. You access any third-party sites at your own risk and subject to those sites' terms and conditions and privacy policies.

13. Privacy Policy

Your use of our Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, disclose, and protect your personal information. By using our Services, you consent to the practices described in our Privacy Policy. If you are a California resident, please refer to the California-specific rights and disclosures described in our Privacy Policy, including your rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

14. Term and Termination

14.1 Term

These Terms shall remain in full force and effect for as long as you access or use our Site or Services. Certain provisions of these Terms, by their nature, shall survive termination, including but not limited to Intellectual Property Rights, Limitation of Liability, Disclaimers, Indemnification, Governing Law, and Dispute Resolution.

14.2 Termination by You

You may stop using our Services at any time. If you have an account, you may request the deletion of your account by contacting us at [email protected]. Please note that we may retain certain information as required by law or for legitimate business purposes, as described in our Privacy Policy.

14.3 Termination by Us

We reserve the right to suspend, restrict, or terminate your access to our Site and Services at any time, with or without notice, and without liability to you, for any reason, including but not limited to:

• Your violation of these Terms or any applicable law or regulation;
• Fraudulent, abusive, or harmful conduct toward our business, staff, or other customers;
• Extended periods of account inactivity;
• Requests by law enforcement or government authorities;
• Our decision to discontinue or materially modify our Services.

14.4 Effect of Termination

Upon termination, your right to access and use our Services will immediately cease. Any licenses granted to you under these Terms will terminate. We may delete your account information and User Content at our discretion, subject to our Privacy Policy and applicable law. All provisions of these Terms which by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnification, and limitations of liability.

15. Changes to Terms

Piada Cafe reserves the right to modify, update, or replace these Terms of Service at any time at our sole discretion. We will provide notice of material changes by:

• Posting the updated Terms on our Site at piadacafe.click with a revised "Last Updated" date;
• Sending a notification to the email address associated with your account (if applicable); or
• Providing notice through our Site or application interface.

Your continued use of our Services after the effective date of any such changes constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must immediately cease using our Services. We encourage you to review these Terms regularly to stay informed of any updates.

16. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such finding shall not affect the validity or enforceability of the remaining provisions. The invalid or unenforceable provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect. If such modification is not possible, the invalid or unenforceable provision shall be severed from these Terms, and the remainder of the Terms shall continue to be valid and enforceable.

17. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or condition or any other term or condition. A waiver by Piada Cafe of any default by you shall not be deemed a waiver of any subsequent default.

18. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices, policies, or agreements published by Piada Cafe on the Site, constitute the entire agreement between you and Piada Cafe with respect to your use of our Services, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding such subject matter. No oral or written representation made prior to or contemporaneously with these Terms shall modify or supplement these Terms.

19. Force Majeure

Piada Cafe shall not be liable for any failure or delay in the performance of our obligations under these Terms to the extent such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government orders, war, terrorism, labor disputes, power outages, internet or telecommunications failures, or supply chain disruptions. We will use commercially reasonable efforts to resume performance as soon as reasonably practicable following any such event.

20. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms of Service, your use of our Services, or any other matters, please contact us using the following information:

We will make every reasonable effort to respond to your inquiry within a reasonable time. For urgent matters related to food safety, allergic reactions, or health concerns, please also contact your local emergency services or health department as appropriate.